During a recent conversation with a colleague we discussed the differences between the terms "customer service" and "customer experience." Interestingly enough, the conversation was sparked by a question asked by one of our new friends on Twitter. After going back and forth for quite some time we decided to agree on 5 key points. They ... Read More
Posts Tagged ‘best practices’
May 24, 2011 Tags: best practices, Client Focus, Hank Davis
Category: Client Focus, Commentary, Hank Davis No Comments 
Q: Why doesn't Ferrari make their own tires? A: Because Ferrari realizes that Bridgestone makes the best tires, so they use Bridgestone tires to make their Ferrari a better Ferrari. Q: Why do countless top-notch game developers license the Unreal Engine from Epic Games? A: Because it’s the best game engine out there, so People Can Fly used ... Read More
February 1, 2011 Tags: best practices, competitive cost advantage, good web developer, ideas and resources, Theme, Theme Forrest, wordpress
Category: Commentary 5 Comments
12 Questions to Ask When Shopping for a Web Site
By robtorres
One of our clients recently wanted to know which questions most small-business owners should ask when shopping for a website. We really could have gone on and on with this one because, depending on your individual needs, the list could get pretty lengthy. So we decided to just pick 12 questions that would help most ... Read More
October 1, 2011 Tags: best practices, Client Focus, good web developer
Category: Client Focus, Commentary No Comments